Client Rights, Privacy & Important Information

Privacy Notice

Your privacy is important. Information shared during counseling sessions is confidential and protected by state and federal law, except in situations where disclosure is required or permitted by law. Examples may include:

• Suspected abuse or neglect of a child, elderly person, or vulnerable adult.
• Threats of serious harm to yourself or others.
• Court orders or other legal requirements.
• Situations otherwise authorized by law.

Electronic communications, including email and text messaging, may not be completely secure. Please avoid sending sensitive clinical information through unsecured electronic communications.

Emergency Notice

Counselor Joe / Joseph Hayes Counseling is not a crisis service.

If you are experiencing a mental health emergency, have thoughts of harming yourself or others, or require immediate assistance, call 911, go to the nearest emergency room, or contact:

Existing clients should not rely on email, website contact forms, or voicemail for urgent or emergency situations.

Questions, Concerns, or Complaints

Joseph D. Hayes, MS, LPC, NCC is licensed by the Texas Behavioral Health Executive Council (BHEC) and regulated by the Texas State Board of Examiners of Professional Counselors.

If you have questions regarding professional counseling services or wish to file a complaint, you may contact:

Complaints may be submitted directly to the Texas Behavioral Health Executive Council through its website or by contacting the Council by phone or mail.

Clients are encouraged to discuss concerns directly with Joseph Hayes whenever possible so that issues may be addressed promptly and professionally.

Website Disclaimer

The information provided on this website is for educational and informational purposes only and is not intended as medical, psychological, legal, or professional advice. Viewing this website, sending an email, or completing a contact form does not establish a counselor-client relationship.

A professional counseling relationship is established only after an initial consultation, completion of required intake documents, and mutual agreement to begin services.

Contact Information

Serving adults and veterans throughout Texas and Louisiana through in-person and telehealth counseling services.